theHotRodMall.com Return & Exchange Policy

If you have any questions regarding our Return and Exchange Policy please call 1-800-407-8665, thank you.

1. RETURNS WILL NOT BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER. GET ONE HERE

2. ITEM MUST BE RETURNED PROMPTLY AND PREPAID TO US BEFORE A REFUND OR EXCHANGE CAN BE PROCESSED. A RETURN AUTHORIZATION REQUEST  MUST BE IN PLACE WITHIN 1 WEEK OR THE ITEM WOULD BE ELIGIBLE FOR EXCHANGE OR REPAIR ONLY.  ABUSED, MISUSED OR DAMAGED ITEMS ARE NOT COVERED UNDER WARRANTY. ITEM MUST BE RETURNED IN THE ORIGINAL BOX INCLUDING ALL PAPERWORK AND PACKAGING WITH ALL ACCESSORIES, theHotRodMall.com CANNOT BE RESPONSIBLE FOR MISTAKES ON DROP SHIPPED ITEMS, HOWEVER WE WILL DO OUR BEST TO CORRECT ANY PROBLEMS  

3. NO RETURNS OR CANCELLATIONS ON SPECIAL ORDER ITEMS.  THESE ARE ITEMS THAT ARE CUSTOM BUILT OR ALTERED FOR YOU, THESE INCLUDE BUT ARE NOT LIMITED TO CUSTOM MADE SEATS, WHEEL ADAPTERS, CHROMED WHEELS OR WHEELS THAT  ARE NOT IN OUR INVENTORY, CANOPIES, SPEAKER BOXES, CARPET KITS,  DASH KITS, AUTOMOTIVE VIDEO KITS,  AND ANY OTHER ITEM THAT IS NOT TAKEN OFF THE SHELF FOR SHIPMENT.

4. MOST ITEMS HAVE AT  LEAST A 1 YEAR WARRANTY AND A  1 WEEK TRIAL PERIOD AFTER WHICH AN EXCHANGE ONLY IS POSSIBLE,  THE ITEM MUST BE RETURNED PREPAID IN THE ORIGINAL PACKAGING WITH ALL ACCESSORIES. RIMS HAVE A 1 YEAR WARRANTY ON THE CHROME AND LIFETIME AGAINST MANUFACTURE DEFECTS. (CRACKS, OUT OF ROUND ETC)THE DEFECTS ARE DONE THROUGH INSPECTION ONLY FROM THE MANUFACTURE

5. SCOOTERS (FOOT, GAS AND ELECTRIC), BIKES AND SHOE SKATES ONCE USED ARE NON RETURNABLE FOR REFUND, THEY MAY BE RETURNED FOR EXCHANGE OR REPAIR ONLY

6. THERE ARE NO REFUNDS ON SHIPPING CHARGES, TAXES, CUSTOMS CHARGES, INSTALLATION CHARGES OR ANY OTHER ANCILLARY CHARGES.

7. ALL RETURNS ARE SUBJECT TO A 20% RESTOCKING CHARGE.

8. MOUNTED TIRES AND WHEELS ARE GENERALLY NOT RETURNABLE, ONCE MOUNTED THE PRODUCT IS THEN USED, IF DRIVEN ON THEY ARE NOT RETURNABLE. THEY ARE SUBJECT TO A 50% RESTOCKING FEE IF WE AGREE TO ACCEPT THE RETURN.  PLEASE CHECK FITMENT BEFORE MOUNTING TIRES ONCE YOU INSTALL THE WHEEL ON YOUR CAR IT IS NON RETURNABLE..

9. CUSTOM MADE SEATS,  CENTER CONSOLE SEATS, ENTERTAINMENT CONSOLES ARE GENERALLY NOT RETURNABLE, AND ARE SUBJECT TO A 50% RESTOCKING FEE IF WE AGREE TO ACCEPT THE RETURN. 

10. DUE TO THE NATURE OF THE PRODUCT AUTOMOTIVE VIDEO MUST HAVE ARRANGEMENTS FOR RETURN WITHIN 2 DAYS OF RECEIPT OR IT IS NON RETURNABLE FOR A REFUND IT WILL BE ACCEPTED FOR EXCHANGE OR REPAIR ONLY.  IF WE AGREE TO ACCEPT THE RETURN IT IS  SUBJECT TO A 30% RESTOCKING CHARGE. (THIS CAN BE CONSTRUED AS A RENTAL CHARGE)

11. DAMAGED ITEMS, ITEMS WITH SHIPPING DAMAGE MUST BE REPORTED WITHIN 5 DAYS OF DELIVERY, SPECIAL ORDER ITEMS.  THESE ARE ITEMS THAT ARE CUSTOM BUILT OR ALTERED FOR YOU, THESE INCLUDE BUT ARE NOT LIMITED TO CUSTOM MADE SEATS, WHEEL ADAPTERS, CHROMED WHEELS OR WHEELS THAT  ARE NOT IN OUR INVENTORY, CANOPIES, SPEAKER BOXES, CARPET KITS,  DASH KITS, AUTOMOTIVE VIDEO KITS,  AND ANY OTHER ITEM THAT IS NOT TAKEN OFF THE SHELF FOR SHIPMENT. WILL BE REPAIRED, REPLACED OR EXCHANGED ONLY AND CHROME PLATING AND ALL WHEEL FINISHES ARE ONLY WARRANTED ON THE FACE OF THE WHEEL.

12. IF YOU DO NOT UNDERSTAND ANY OF THESE TERMS DO NOT ORDER.  CALL US TOLL FREE 800-407-8665 OR EMAIL AND WE WILL GO OVER THEM WITH YOU. OTHERWISE WE WILL INFER THAT YOU HAVE READ, UNDERSTOOD AND AGREED WITH ALL OF THE TERMS OF THE SALE