Questions? Call our office at 1-909-948-2092 10am to 5pm Monday - Friday (pacific standard time)

Order by Phone (toll free)1-800-407-8665

Shipping and Delivery

thehodrodmall.com ships anywhere in the continental United States. We do ship to Hawaii and Alaska or international call for a price quote.

Shipping Information:
For your own protection. All items must be inspected for damage while the delivery driver is at your door. Please do not sign for delivery until you have determined that all  packages have arrived in satisfactory condition. The freight company will not accept a damage claim unless the damage is reported immediately in the presence of the delivery driver.

Please Note: The shipping times we quote are estimates, not guarantees. When it comes to order times we are depending on the factory to provide us with the estimated ship date. If we find that there's going to be an unusual delay for your order, we will notify you.

NOTE!! UNLESS OTHERWISE ARRANGED ALL TRUCK DELIVERIES ARE CURBSIDE ONLY AND THEY DO NOT BRING THE PRODUCTS INSIDE.

Out of Stock/Backorder Products:

In some cases items will be backordered and out of stock. You will be notified with estimated delivery time. We cannot give out exact delivery dates since we are waiting for these products from the factories. In some cases this can take up to 8 weeks.

Transit Time

On average, large items that do ship UPS take 10 to 14 business days in transit from the time it ships, not from the time its ordered. Most deliveries are made Monday thru Friday. We cannot give out exact delivery dates, we only can tell you when your will or has shipped. The delivery service will usually contact you to give you your exact delivery date and time.  CHECK YOUR EMAIL WE WILL SEND YOU THE APPROXIMATE DELIVERY DATE SHORTLY AFTER YOUR ORDER IS PLACED

Furniture Assembly

Some items may require light assembly. Which can be done with basic hand tools. (screw driver etc.)

All references to size, weight, construction and color are approximate. We are not responsible for typographical errors. Descriptions may refer to finish and or actual construction materials.

Pricing:

If there is a pricing error on our web site, we will contact you with the correct price before processing your order.

Discontinued Items

On occasion items will be discontinued without notice. In this case we will contact you with a replacement or similar product. At this time the order can be canceled without penalty.

Color Shades

Attention: we do not guarantee color, tone, shades or finishes on any item because screen settings may vary from pc to pc. Our Quality Satisfaction Guarantee is based on quality only. For the best depiction of item color, set screen so that other items in the picture seem to be in their natural color. If you are trying to match items with other items you already have, you must do so at your own risk. Please read our store policies before making a purchase.  MOST COLORS HAVE A GLIDDEN PAINT CHIP ASSOCIATED WITH THEM AND CAN BE VIEWED AT MOST HOME DEPOT STORES.

Payment:

We accept Visa, MasterCard, American Express, Discovercard, Money Orders, Personal Checks, Cashiers Check. (we reserve the right to hold any check until they clear) and bank transfers (call for account information)

When does my credit card get charged?

Your credit card will get charged 12-24 hours after you place your order. We have a "Pre-pay" policy because most items are custom built and to protect ourselves from fraudulent orders.  IF YOUR CREDIT CARD HAS A DAILY LIMIT IT MAY TAKE A FEW DAYS AND SEVERAL TRANSACTIONS TO COMPLETE THE TRANSACTION.

Do you have a store?

Yes we have a showroom in La Verne,  California,  2549 Sierra Way, Unit A.  You need to call and make and appointment because someone is not always there.  Usually we are available 10 to 5 Monday thru Friday and every other Saturday 10 to 5.

Returns

We can assure you that our products are of high quality, and you will be satisfied. If an item is delivered damaged, please report it to us within 48 hours and it will be repaired to new condition, replaced or you can have credit towards another item. Anyone returning orders without authorization from us will be responsible for the cost to reship it and the return will not be accepted. So please contact us, and make us aware of the problems before returning it, so that we may properly file a claim (according to procedure) with the shipping service and set up a pick up from your location.  YOU MUST KEEP AND USE THE ORIGINAL SHIPPING CARTONS!!!!

Defective merchandise needs to be returned prepaid to us (remember package so item do not get damaged) we will then replace or repair any defective items and return to you at our expense.  Items that are abused or not covered under warranty will be repaired or replaced and you will be billed for the cost including shipping.

If you simply do not like the choice you made or feel the product does not measure up you your standards, the item may be returned for a refund minus a 20% RESTOCKING fee on standard merchandise and a 30% RESTOCKING fee on custom and the freight cost. YOU WILL PAY THE COST OF THE FREIGHT BOTH WAYS, THE FREIGHT TO YOU AND THE FREIGHT COST TO RETURN IT. Items must be returned or arrangements made to return within 7 days of receiving the merchandise and in the original shipping cartons.  YOU MUST KEEP AND USE THE ORIGINAL SHIPPING CARTONS!!!!

Canceling or Changing Orders

Standard Items:

Once the items are billed they are in the125078 shipping process, there is a 20% cancellation fee. If the product has already shipped there is a 20% restocking fee plus the freight charge, on custom items there is a 30% cancellation charge.

Warranty Information:

Most of the products we sell includes a warranty directly from the company that manufactures the product.  For further warranty information on a specific product contact us.



Damaged or Incorrect Items:

 Incorrect merchandise – Will be replaced or exchanged at no charge.  Cancellation or Restocking charges may apply if order is cancelled.  NO CANCELLATIONS OR CHANGES TO ORDERS WILL BE ACCEPTED BY EMAIL YOU MUST CALL US AND ASK THAT A NEW INVOICE BE EMAILED OR FAXED TO YOU.